Currently, we only provide shipping within Malaysia. Please contact our customer service at +603 5192 0082 or email your inquiry to hello@aquaplus.com.my for more information.

For Optimo International Sdn Bhd, customs fees and import duties are included in the displayed prices. For more details, feel free to contact our Customer Service team at the abovementioned number.

Additional Information

  • Kindly ensure your shipping address is accurate, as amendments after your order number is generated is prohibited.
  • Our courier service providers are Pigeon delivery, GDex and Pos Laju. Goods are estimated to reach customers within 5 to 7 working days.
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders will only be delivered to the administration office or mail room.
  • Please ensure your purchased item follows Malaysia shipping regulation, e.g. a "Spray" product is prohibited to be delivered via Air Freight. In the case that your purchased item is prohibited, we will cancel the item and proceed to refund you.

 

Optimo International Sdn Bhd

No. 9, Jalan TP 7,
UEP Industrial Park,
40400 Shah Alam,
Selangor Darul Ehsan, Malaysia

Please contact hello@aquaplus.com.my or +603 5192 0082 for further information and please provide your order details.

 

Delivery Time

Preparation and shipping of orders are carried out during working hours of designated work days (Mondays to Fridays (excluding public holidays) between 8.00am to 4.00pm). 

Whilst the Company promises to prepare orders for delivery as prompt as possible; appointed courier companies are vendors and thus external parties – we are not able to guarantee on-time delivery of parcels. The Company, however promises to ensure delivery efficiency and punctuality is adhered to at all times. 

Office Hours are from Monday to Friday, excluding Public Holidays.

 

Promotion Periods

During peak periods, logistical overloading and large volume of orders may cause delays in delivery. Should our “next day delivery” promise cannot be fulfilled, the Company undertakes the responsibility to make delivery within the earliest possible time. 

For more details or inquiries on shipping issues, 
Please contact us at: +603 5192 0082 or hello@aquaplus.com.my

 Last Updated: 26 August 2019