In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc.), kindly inform our Customer Service before returning the item. Otherwise, your request will not be processed. 

Product return request must be made within 7 working days from the date received by the purchaser.

Damaged items must be returned together with their original box and receipt.

Items bought from Optimo International Sdn Bhd during promotional events (e.g. Anniversary, Flash Sales or Festive Sales) are not eligible for return and exchange.

When returning, please provide the return parcel tracking number for all items.

 

Q. What will I get back after returning the item(s)?

You will receive a refund through your bank account within 7-14 days from the date of receiving the returned stock. 

 

Q. What about postage charges?

Customers are required to bear shipping charges for returning items. Once the returning items are received and inspected by our customer service department, Optimo International Sdn Bhd will, on a case-to-case basis, refund a maximum of RM 7.00 for customer’s return shipping charges. The refund will be credited to the said customer’s bank account. 

 

Please allow 14 working days for this process to be completed. 

For more information, kindly email to hello@aquaplus.com.my

 

Q. How can I return my purchase?

Kindly email your inquiry to hello@aquaplus.com.my with the subject “Return Item”. We will assist you as soon as possible. 

Please allow 7 working days for your inquiry to be processed.

To enable faster and smoother processing, you are encouraged to email your inquiry with picture(s) of your item(s) & its condition together with your order number and parcel tracking number for our records.

 

Q. How long will it takes to receive my refund/new item(s)?

Please allow a minimum of 14 working days, from the date we receive your return package. 

Refund quantum will be based on the actual amount paid by customer – amount derived from vouchers cannot be converted into a cash amount for return. 

 

 Q. I need more information about return & refund of my purchase. Who do I contact?

You can contact our customer service at +603 5192 0082 or email your inquiry to hello@aquaplus.com.my

Our customer service will contact you during Monday to Friday, 8.00am to 4.00pm.